PKR55 Privacy Policy — How We Protect Your Data

1. Who We Are

This Privacy Policy applies to the PKR55 platform, accessible at pkr55.win. PKR55 is an online gaming and sports betting entertainment platform serving users in Pakistan. References to "PKR55", "we", "us", or "our" throughout this document refer to the operators of the pkr55.win platform.

This policy sets out how PKR55 collects, stores, uses, and shares personal data in connection with your use of the platform — including account registration, deposits and withdrawals in PKR, sports betting, casino games, slots, fish games, and any communications you have with our support team.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. By creating a PKR55 account and using the platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

PKR55 collects personal data in the following categories, depending on how you interact with the platform:

PKR55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless a specific legal obligation requires it. We do not collect your full payment card numbers — card transactions are processed through our payment providers who operate under their own PCI-DSS-compliant security environments.

Some data is collected automatically when you visit the platform, including technical and usage data. This data helps us keep the platform running smoothly, detect fraud, and understand how players are using PKR55 so we can improve the experience.

3. How We Use Your Data

PKR55 uses your personal data for the following purposes:

• Account management: Creating and maintaining your PKR55 account, processing your login, and keeping your account preferences saved.
• Identity and age verification: Confirming that you are at least 18 years old and that the details you have provided are accurate, as required before withdrawals are processed and as an ongoing anti-fraud measure.
• Processing transactions: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card payments, and maintaining an accurate record of your financial activity on the platform.
• Providing the service: Delivering sports betting markets, casino games, slots, fish games, and all other platform features to your account.
• Customer support: Responding to queries, complaints, and account-related requests submitted via live chat or email.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent behaviour, bonus abuse, duplicate accounts, and other breaches of the Terms and Conditions.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and, where appropriate, applying responsible gaming interventions such as deposit limits or self-exclusion prompts.
• Platform improvement: Analysing aggregated usage data to understand how players interact with PKR55 and to guide platform development and feature improvements.
• Legal and compliance obligations: Retaining records and responding to lawful requests from relevant authorities where required by applicable law.

PKR55 does not use your personal data to serve you third-party advertisements, and we do not share your data with advertising networks.

4. Legal Basis for Processing

PKR55 processes your personal data on one or more of the following legal grounds, depending on the type of data and purpose:

• Contractual necessity: Processing your account data, financial transactions, and game activity is necessary to deliver the service you have signed up for. Without this processing, PKR55 cannot operate your account.
• Legitimate interests: Fraud detection, platform security monitoring, and usage analytics are conducted on the basis of PKR55's legitimate interest in operating a secure and fair platform. These activities are balanced against your privacy rights and do not override them.
• Legal obligation: Identity verification, record-keeping for financial transactions, and compliance with lawful authority requests are carried out where required by applicable law.
• Consent: Where PKR55 sends you optional marketing communications about promotions, bonuses, or PSL and cricket betting offers, this is done on the basis of your consent. You can withdraw this consent at any time by updating your notification preferences in account settings or by contacting support.

5. Who We Share Data With

PKR55 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or meet a legal obligation. The categories of recipients are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, and bank and card processing partners receive the transaction data required to process your PKR deposits and withdrawals. Each of these providers operates under its own privacy and security framework.
• Identity verification services: Where PKR55 uses a third-party service to assist with CNIC verification or age verification, the minimum data required for that check is shared with that provider under a data processing agreement.
• Technology and infrastructure providers: Platform hosting, database management, and security monitoring services may process your data as part of their service delivery. These providers act as data processors under PKR55's instructions and are contractually bound to handle your data securely.
• Fraud prevention and security partners: Aggregated or pseudonymised activity data may be shared with fraud detection services to identify unusual patterns across the platform.
• Legal and regulatory authorities: PKR55 will disclose personal data to law enforcement, courts, or other competent authorities where required to do so by applicable law or a valid legal order. PKR55 will notify you of such a disclosure where legally permitted to do so.

6. Payment Data & PKR Transactions

All financial transactions on PKR55 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the transaction is processed by the respective payment provider.

PKR55 records transaction metadata — including the amount, date, time, payment method type, and whether the transaction was successful — for account management, fraud prevention, and dispute resolution purposes. Full payment credentials such as your JazzCash PIN, Easypaisa PIN, card CVV, or online banking passwords are never visible to or stored by PKR55.

All deposits must originate from a payment account registered in your own name. As part of standard verification procedures, PKR55 may ask you to confirm ownership of the payment method used. This is a routine security step and not an indication of any issue with your account.

Transaction records are retained for the period required to meet our legal and operational obligations, as described in the Data Retention section below.

7. Cookies & Tracking

PKR55 uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to improve your experience. Below is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. You cannot opt out of essential cookies without losing platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options, so you do not have to reset them each time you visit.
• Analytics cookies: Help PKR55 understand which pages and features are used most often, how long sessions last, and where users encounter difficulties. This data is used in aggregate to guide platform improvements. Analytics cookies do not identify you personally.

PKR55 does not use third-party advertising or retargeting cookies. You will not see PKR55 advertisements following you around the web based on your platform activity.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform. Most browsers also allow you to block cookies entirely or to be notified before a cookie is set — refer to your browser's help documentation for instructions specific to your browser.

8. Data Retention

PKR55 retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as a legal obligation requires it to be kept. The following general retention principles apply:

• Active account data: Retained for the duration that your PKR55 account remains active. If your account is closed, account and transaction data is retained for a minimum period thereafter to meet legal, regulatory, and dispute-resolution obligations.
• Financial transaction records: PKR deposit and withdrawal records are retained for a standard period required by applicable financial record-keeping obligations. This period is typically several years from the date of the transaction.
• Identity verification documents: Retained for the period required by identity verification and anti-fraud obligations. These documents are stored securely and access is restricted to authorised personnel only.
• Support communications: Chat transcripts and email correspondence are retained for a reasonable period to allow follow-up on related queries and for quality assurance purposes.
• Technical and usage data: Generally retained in aggregate or anonymised form after a shorter period, as it is used primarily for platform performance analysis rather than individual account management.

When data is no longer required and the retention period has elapsed, PKR55 securely deletes or anonymises it so that it can no longer be associated with any individual.

9. Security Measures

PKR55 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission using HTTPS/TLS protocols across the entire platform.
• Secure, access-controlled storage for personal data and identity documents.
• Role-based access controls ensuring that only authorised PKR55 personnel can access account data, and only to the extent necessary for their function.
• Active monitoring for unusual login activity, including logins from new devices or locations, with additional verification steps triggered where appropriate.
• Regular internal security reviews to identify and address potential vulnerabilities.

While PKR55 works hard to protect your data, no system connected to the internet can guarantee absolute security. You also play an important role in keeping your account secure. Use a strong, unique password for your PKR55 account, never share your login credentials or OTP with anyone, and contact PKR55 support immediately if you suspect your account has been accessed without your authorisation.

10. Your Rights

You have the following rights in relation to the personal data PKR55 holds about you. To exercise any of these rights, contact PKR55 support and we will respond within a reasonable timeframe.

Note that some of these rights are not absolute and may be limited where PKR55 has a legal obligation to retain data or where exercising the right would affect the rights of others. PKR55 will explain any limitations when responding to your request.

11. Minors & Age Verification

PKR55 is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step in the account registration and withdrawal process.

If PKR55 becomes aware that personal data has been collected from a person under 18 — whether through a false date of birth provided at registration or through any other means — the account will be closed immediately, the data will be deleted or anonymised to the extent legally permissible, and any funds will be handled in accordance with our Terms and Conditions.

Parents and guardians who believe a minor may be using or attempting to use PKR55 are encouraged to contact our support team immediately. We take this seriously and will act promptly on any such report.

12. Changes to This Policy

PKR55 may update this Privacy Policy from time to time. When we make changes, the updated version will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically, especially before making a new deposit or opting into a promotion.

For changes that are material — meaning they significantly affect how your personal data is used or the rights available to you — PKR55 will provide advance notice via a platform notification or direct communication to your registered contact details, where practically possible.

Your continued use of PKR55 after an updated Privacy Policy has been published constitutes your acknowledgement of the changes. If you do not agree with an updated policy, you may close your account and request deletion of your personal data subject to the retention obligations described in Section 8.

13. Contact & Data Queries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how PKR55 handles your personal information, contact our support team. Support is available 24/7 via live chat on the platform.

You can also reach us by email — the support email address is displayed in the footer of this page. When raising a data-related query, please include your registered username and a clear description of your request so our team can handle it efficiently and without unnecessary delays.

PKR55 aims to respond to all data rights requests within a reasonable period. In straightforward cases, most requests are handled within a few business days. More complex requests — such as a full data access request — may take longer, and we will let you know if that is the case.